Terms & Conditions

1. Operator and acceptance

Props Link Africa Limited (“PropsLink”, “we”, “us”), operating from Lagos, Nigeria, provides the PropsLink website, mobile applications and related marketplace services. Contact support@propslinkapp.com for support or correspondence.

These terms govern use of those services. Please read them and the Privacy Policy before creating an account, listing or paying. If you do not agree to these terms, do not use the services.

2. Our marketplace role

PropsLink allows property owners and registered agencies to list properties and buyers or renters to discover and transact with them. We do not currently manage properties. We are not the seller, landlord, tenant or buyer of a listed property merely because a listing or payment uses the platform.

Property descriptions, authority to offer the property, title, condition, possession and any sale, tenancy or agency agreement remain the responsibility of the relevant parties. Identity checks and moderation help reduce risk but do not guarantee legal title, ownership, suitability or a successful transaction. Carry out appropriate inspections and independent legal or professional checks before committing.

The same conduct and payment rules apply to shortlet, land and used-item listings where those features are offered, subject to the details disclosed for the particular transaction.

3. Eligibility, accounts and verification

You must be at least 18 and able to enter a binding agreement. Provide accurate account details, keep access credentials secure and notify support of suspected misuse. Owners and agencies must complete the applicable identity, business and payment-account checks and have authority to list the property. An agency’s registration does not replace the owner’s authorisation.

We may request further verification or restrict a listing, account, payment or withdrawal while reviewing fraud, security or compliance concerns. Do not impersonate another person, bypass restrictions or use an account on behalf of someone without authority.

4. Listings and uploaded content

Listings must be accurate, lawful and up to date, including price, availability, charges and material conditions. Only upload content you own or are authorised to use; do not expose someone else’s identity documents or private information in a public listing. Follow the media limits shown in the upload interface.

You retain rights in your content and permit PropsLink to store, process, display and distribute it as necessary to operate and promote your listing through the service. We may review, reject, hide or remove misleading, unlawful or abusive content. Do not use the platform for fraud, harassment, spam or interference with other users or the service.

5. Inspections and communication

Inspection arrangements and property agreements are between the relevant parties. Confirm timing, access and any disclosed inspection charge before proceeding. Use platform messaging and contact-sharing controls responsibly. Contact details are shared through the applicable consent flow or when you choose to send them yourself.

We may send verification, security, inspection, payment and other service messages by email, SMS, in-app notice or push notification. Available preferences and device permissions control optional channels; they do not remove the need for essential service communications.

6. Payments, fees and payouts

Review the property amount, any disclosed additional charges, the platform fee and the total before confirming payment. Applicable fees are those displayed for the transaction; there is no blanket promise that every transaction uses a fixed percentage. Pay only through the supported payment flow and retain your receipt and provider reference.

PropsLink bears its payment-provider processing charges; they are not added again to your displayed total as a separate PropsLink provider surcharge. Payment confirmation, fulfilment and owner wallet credit are distinct steps. A successful provider charge may require reconciliation before fulfilment; contact support rather than paying again if the status is unclear.

Owner or agency earnings and withdrawal history are separate from a buyer’s payment history. Withdrawals require available eligible funds, verified bank details and applicable checks. Payment providers and banks affect processing times; a pending status is not a guarantee of immediate settlement. Refunds or corrections may reverse the related earnings.

7. Refund and cancellation policy

For an ordinary cancellation, request a refund within 12 hours after payment confirmation. Send the transaction reference, payment time and reason through platform support or to support@propslinkapp.com. This is a deadline to submit the request, not a promise of automatic approval or payment back within 12 hours.

Platform fees are non-refundable for ordinary cancellations. An approved standard refund is limited to the eligible underlying transaction amount, excluding the platform fee and any amount already refunded. PropsLink bears its provider processing charges. Approval and the refundable amount depend on review of the transaction, fulfilment and applicable rights.

The ordinary deadline and non-refundable-fee rule do not exclude rights or refunds required by law. Failed or unfulfilled transactions, duplicate or erroneous charges and other exceptional cases may require a different outcome, including a full refund. Authorised administrators can approve appropriate exceptions after investigation.

Refunds are processed through the applicable provider; bank and provider settlement times vary. Notify us promptly of disputed or unauthorised payments. Nothing here prevents you from contacting your bank, payment provider or a competent regulator, or seeking a remedy available under law.

8. Account closure, suspension and records

You may request account deletion using account settings or our account-deletion page. Available wallet funds, pending payments, refunds or withdrawals, active rentals, bookings or other obligations may need resolution before deletion can complete. Account closure does not cancel an existing transaction or erase a lawful obligation.

We may suspend or end access for fraud, serious misuse, security risks or breach of these terms. Contact support to question a restriction or provide supporting information. Data removal and necessary retained records are explained in the Privacy Policy.

9. Availability, responsibility and consumer rights

We aim to provide a reliable service but cannot guarantee uninterrupted access, every user’s conduct or the accuracy of user-supplied information. The parties remain responsible for their own property obligations and agreements; our responsibility for operating the platform is separate.

Nothing in these terms excludes or limits a responsibility, liability or consumer right that applicable law does not allow us to exclude or limit. This includes applicable rights under the Federal Competition and Consumer Protection Act. Verification labels and these terms should not be treated as a substitute for independent property advice.

10. Complaints, governing law and changes

These terms are governed by the laws of the Federal Republic of Nigeria. Contact support@propslinkapp.com with your complaint and relevant reference so we can investigate. You retain access to competent courts, regulators and other remedies available under applicable law.

We may update these terms and their effective date and give notice of material changes as required. A later policy update does not remove rights already accrued for an earlier transaction. See our Privacy Policy for personal-data rights and complaints.